This Refund & Cancellation Policy applies to services purchased from TekUp Jamaica Ltd., including website projects, digital services, consultations and website maintenance plans.
Maintenance plans are billed in advance according to the billing interval selected at checkout.
You may cancel a maintenance plan before its next renewal date. Cancellation prevents future charges; access to the plan and included support remains available until the end of the already-paid billing period.
Payments for an active billing period are generally non-refundable once that period has begun and support capacity has been reserved. However, we will review refund requests fairly where:
A charge was made in error or duplicated.
A service was not delivered as agreed.
A refund is required by applicable law.
For website projects, deposits, milestones and payment terms are set out in the relevant quotation, invoice or service agreement.
If a client cancels before work begins, TekUp may refund amounts paid less any non-recoverable costs already incurred. Once work has started, any refund will be assessed based on the work completed, time reserved and costs incurred.
Completed custom work, including website design, development, strategy, content implementation or other tailored services, is not automatically refundable. If there is a concern about delivered work, please contact us promptly so we can review the issue and work toward a reasonable resolution.
Work outside an agreed maintenance-plan allocation or approved project scope requires client approval before it begins. Approved additional work is billed separately and is not refundable once completed.
Email general@tekupja.com with:
Your name and company name.
Invoice or payment reference.
The service or plan involved.
A brief explanation of your request.
We will acknowledge your request and advise you of the outcome and any applicable refund-processing timeline.
Nothing in this policy limits rights that cannot be excluded under applicable Jamaican law.
Digital systems for clearer work.
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Kingston, Jamaica